Question 1

Can I order just the logo?

Accepted Answer

We are happy to offer a single logo service. We have been recognised amongst the top logo design companies in the UK. We aim to create clean and simple, yet distinctive logos that add personality and stand the test of time. Whilst we offer a single logo service, it's worth remembering that a logo is not a brand. Our broader branding packages offer complete supporting design assets and instructions, providing a clear and consistent message to your customers.

Question 2

How do I get started?

Accepted Answer

We'll arrange an introductory phone call to learn about you and your requirements. Bookings are made on a first-come-first-serve basis. We can only schedule bookings into our work diary for customers who first pay an agreed deposit detailed in our proposal. Without payment of the deposit, we will not book-in or proceed with any work.

Question 3

Can a brand package be tailor made?

Accepted Answer

Absolutely! Every customer is different, so our services are customised based on your business and your needs.

Question 4

How long does the process take?

Accepted Answer

A complete branding package usually takes 4 to 6 weeks. Any urgent requirements can be discussed.

Question 5

How do payments work?

Accepted Answer

Payments can be made via bank transfer. Our standard payment structure: 33% up front, 33% at an agreed mid-project milestone and 34% prior to releasing the final files.

Question 6

Do you work with global customers?

Accepted Answer

Yes, definitely! Roughly one third of our clients span across the globe. Our design framework can be deployed for any client in any location.

Question 7

Do you offer other design work?

Accepted Answer

We provide a wide range of design materials e.g. business stationery, packaging, brochures, leaflets, social media posts and much more.

Question 8

How will I receive my final logos and brand guidelines?

Accepted Answer

Your final logo will be categorised into clearly distinguishable folders, for print and web, with labels indicating to you and printers exactly what they need to do to reproduce your logo in the best way possible. Your brand guidelines will be supplied as a print-ready PDF and a separate PDF optimised for using online.

Question 9

Will I own the branding assets?

Accepted Answer

Our promise is to automatically assign the ownership of the design copyright and any intellectual property (IP) rights to our customers upon payment of outstanding invoices.

Calcott Hall Farm Rebrand

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